Employee Assistance Program
HealthAdvocate | Provided by Unum
Professional Support for Real Life Challenges
To perform at your best, you need a whole-person approach in all areas of your life - not just professional. That means supporting your physical, emotional, relational, and financial needs as well. You and your family have 24/7 access to HealthAdvocate EAP services through Unum, including licensed mental health professionals, online information and services, referrals to community resources and more. You and your family members can utilize EAP services and have a resource for life’s every day and not-so-every-day challenges - no copays or deductibles needed.
Included with your company-paid life coverage.
This benefit requires enrollment in the Life Insurance policy through Unum.
EAP Services
Licensed Professional Counselors
You and your family can meet with a licensed EAP professional in person, via text message, or by live chat, video, or phone sessions. Up to three (3) counseling sessions per year are included.
Certified Financial Specialists
You have access to 30-minute consultations with a financial advisor for help with specific topics, including budget planning, debt consolidation, retirement planning, and more.
Independent Legal Attorneys
Half-hour phone or in-person consultation with a legal professional, with a 25% discount on standard fees if retained. You can get help with specific issues, such as car accidents, family law, and more.
Work / Life Specialists
With a work/life specialist, you can find the right resources including childcare, eldercare, summer camps, special needs programs and more.
Digital Resource Library
You also have access to numerous resources online such as articles, tools, videos, calculators for loans/debt consolidation, tax and Will forms, and webinars on retirement planning and other topics.
Click here for more information about the EAP and get started with your account.
Travel Assistance
Assist America | Provided by Unum
Protection When Traveling 100+ Miles
Whether you're travelling within the United States or leaving the country, you can rely on Assist America to help your travel experience go off without a hitch. And because you're covered by your group term life insurance from Unum, you have access to many travel assistance services for free - no matter if you're traveling for business or pleasure. You, your spouse, and your dependent children can have access to this service when they travel 100+ miles away for up to 120 consecutive days. And your spouse and dependent children are covered whether they are traveling with or without you.
Included with your company-paid life coverage.
This benefit requires enrollment in the Life Insurance policy through Unum.
Program Coverage Includes
Lost or Stolen Items
We all hope it won’t happen to us, but it could. Lost items are a travel reality. AXA can help you recover or replace lost or stolen items (including cash and credit cards) so you don’t miss a beat.
Travel Medical Assistance
Getting sick or hurt while traveling is no picnic. AXA is there when you need it most to assist with finding medical and dental care when you’re away from home.
Pre-Trip Research
The more miles you're away from home, the more you may need to do additional planning. AXA helps you get ready to head out with pre-trip research, including travel requirements, cultural differences, and precautions you should take/be aware of.
Connecting Easily
Sometimes you need more than a phone book. They can assist you with message delivery, overcoming language barriers, or legal concerns.
Medical Transportation
Medical emergencies sometimes interrupt a trip, and you just need to get to a hospital - or get home. This service is per member or qualifying dependent per trip for emergency situations.
Available 24/7/365
Within the U.S. 1-800-872-1414
Outside the U.S. (U.S. access code) +609-986-1234
Via e-mail: medservices @assistamerica.com
Click here to learn more about the travel benefits provided by Assist America.
Legal & ID Protection
Provided by LegalShield
Professional Legal and Identity Theft Support
Unexpected legal questions arise every day, and with LegalShield on your side, you’ll have access to a quality law firm for covered personal situations, even 24/7 for emergency situations, no matter how traumatic or how trivial they may seem. Because our dedicated law firms are prepaid, their sole focus is to serve you, rather than bill you.
Legal / ID Protection Services
Wills
This usually costs over $400 on the outside. If you don’t think you need one, think again—what you leave behind without a will is an expensive, stressful nightmare for loved ones.
Professional Legal Advocates
Whether it’s fighting for a refund or getting a claim paid, LegalShield gives you direct access to an attorney. A phone call or letter from your lawyer often gets results fast.
Legal Document Review
Never sign a legal document again without having a lawyer review it. That alone is peace of mind most people don’t have—and it’s included.
Legal Emergencies
There are 275,000 lawsuits filed each day in the U.S. Whether it’s a dog bite, a fall on your property, or a dispute with a hospital or bank—do you have $10,000 for a retainer and $400 an hour for assistance? With LegalShield, your defense is covered.
Identity Theft Protection
IDShield, part of the LegalShield benefit, doesn’t just monitor and alert you. It includes full-service identity restoration to pre-theft status, including a Fraud Protection Plan of up to $5 million.
Click here to learn more about the legal and ID protection services through LegalShield.
Gun Owners Supplement
Provided by LegalShield
Protection for Your Gun Rights
Owning guns for hunting, sport or self-defense could open you and your family up to significant legal liability. Gun use, gun laws and gun rights should be at the forefront of your mind.
When you sign up for a personal legal plan from LegalShield, you get comprehensive help for nearly every legal situation—but gun ownership presents unique challenges. If you own different types of guns, consider adding LegalShield’s Gun Owners Supplement to your personal legal plan to protect yourself and your family.
Gun Protection Services
Advice & Consultation
- Gun owner rights
- Carry and license requirements
- Advice on where carrying your firearm is allowed (concealed and open carry)
- Recent changes in gun laws
Emergency Access for Firearm Incidents
24/7 toll-free access to a provider lawyer for consultation in the event of a covered firearm incidient.
Trial Defense for Gun-Related Matters
Defense of covered civil and criminal lawsuit filed in state or federal court with 60 total hours for covered lawsuits (20 hours pre-trial and 40 hours trial per plan year).
NFA Gun Trust Services
One (1) NFA Gun Trust prepared by your provider law firm per membership year for a flat fee of $250.
25% Discount on Law Services
As a member, you are entitled to a 25% discount off the provider lawyer's standard hourly rate for additional trial defense services and/or grand jury investigations, related to a covered firearm incident.
Questions?
Reach out to our authorized LegalShield representative Rob Vest.
(703) 945-3988
robvest@gmail.com
Click here to learn more about the Gun Owners Supplement through LegalShield.
InsurChoice
Provided by NFP
Personalized Insurance Marketplace
InsurChoice offers you the ability to personalize your protection program - bringing you quick, convenient, holistic coverage with incredible cost-saving discounts across a variety of top-rated insurance products and carriers. Our program is simple, fast, and always online.
Available to all FirstCall employees.
This benefit is available to all benefits-eligible employees, regardless of enrollment in the company benefits program.
Key Benefits Include
Competitive Pricing
One size doesn’t fit all, so you can match yourself with the best rates and coverages from multiple insurance companies.
Custom-Tailored Coverage
Select the products that meet your needs.
Stability
We have relationships with key national carriers who have a proven track record of rate and coverage stability.
Innovation
With our innovative product delivery platform we are constantly striving to add more benefits and improve your experience.
Click here to explore options provided by InsurChoice.
Learning and Education Assistance Program (LEAP)
A FirstCall Program
Financial Scaffolding for Your Career Goals
FirstCall actively supports and encourages self-development and provides funding to make development more accessible. The Learning and Education Assistance Program (LEAP) is designed to support the professional development and education of all employees by providing financial assistance for tuition reimbursement, student loan repayment, continuing education, and industry specific certifications.
Available to all FirstCall employees.
This benefit is available to all benefits-eligible employees, regardless of enrollment in the company benefits program.
About LEAP
Employees must complete a LEAP Application prior to enrolling in any education session, program or higher education course of learning that falls within the Continuing Education & Certifications or Tuition Reimbursement programs.
The application can be requested from hr@firstcallmechanical.com to be completed via Paycom.
A LEAP Application for Student Loan Repayment must be completed within 6 months of new employee’s start date. Applications will be reviewed and approved by HR to ensure the request complies with FirstCall policy. Applications will also be reviewed by Managers and RVPs or Function Leaders, where required. No payments or reimbursements will be made prior to full approval.
Who Qualifies?
- Be a regular full-time employee. Part-time employees, temporary workers, interns, and contractors are not eligible to participate.
- Be in good standing. Good standing is defined as having no disciplinary actions within the last 6 months.
- Have a minimum of 6 months of continuous service prior to the beginning of the course or training program (excluding employees seeking student loan repayment benefit).
- Be active in employment status at the time each course application is submitted for approval. Employees on leave of absence are not eligible.
- Be active in employment status to receive any reimbursement or loan repayment, even if the applications are approved prior to status change.
- Seek continuing education, certification, or higher learning that provides industry or role-related learning or skills building relevant to FirstCall's trades or business operations.
- Receive prior approval from Regional Vice President (RVP) or Function Leader and Human Resources.
Additional Details
Time Away From Work
Attendance shall not conflict with the regular work schedule of the employee unless special arrangements have been made with and approved by the employee’s Manager in advance. Only FirstCall mandated training is considered time worked per First Call's Employment and Pay Practices Policy.
Covered Expenses
- Tuition and mandatory fees (excluding books, supplies, and other non-tuition costs).
- Courses must be directly related to the employee’s role or career development within the company.
Click here to access the LEAP policy on our internal intranet page.
Tools Purchase & PPE Reimbursement Programs
A FirstCall Program
Equip Yourself for Success
As an employee of FirstCall, you can purchase tools through the company and receive reimbursement for boots and pants to ensure you have the right tools for the job. Tool purchase provides you with special rates for tools, which you repay to the company in the form of payroll deductions. Our boots and pants programs offer reimbursement opportunities for up to $200 each. Reach out to your manager or HR for more details.
Available to all FirstCall employees.
This benefit is available to all benefits-eligible employees, regardless of enrollment in the company benefits program.
Programs & Rates
Tool Purchase
Purchase up to $750 worth of tools through the company. Repayment through payroll deduction with minimum payments of $25 per pay period. Only one deduction at a time - must be approved by manager.
Boots Program
Reimbursement of $200 per year from time of purchase.
Pants Program
Reimbursement of $200 per year from time of purchase.
Employee Referral Program
A FirstCall Program
Help Us Hire More Top-Notch Employees
FirstCall is on always on the search for top talent. Help grow our team of professionals and receive a referral bonus of $2,500.
✓ 10% at time of hire
✓ 90% after 90 days
Ask your HR team for more information, or log into the FirstCall Exchange referral center, today!
Available to all FirstCall employees.
This benefit is available to all benefits-eligible employees, regardless of enrollment in the company benefits program.
Emergency Services
Publicly Available Resources
Call 911 if you or someone you know is in immediate danger or go to the nearest emergency room.
If you believe you need help right away — for yourself or a loved one — call 911 or use the emergency numbers below. These emergency services are available to the public at no cost and do not require enrollment in OneMain benefits. The Substance Use Helpline is available for $0 out of pocket.
Substance Use Helpline
1-855-780-5955
If you feel that you or a loved one are experiencing signs of addiction, call the confidential helpline to get support, guidance on treatment options, help finding a network provider and answers to your questions.
National Domestic Violence Hotline
1-800-799-7233
1-800-787-3224 (TTY)
Get help with crisis intervention, information and referrals to local services for victims of domestic violence and those calling on their behalf.
Suicide and Crisis Lifeline
Dial 988
If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org/chat for 24-hour, toll-free, confidential support and prevention and crisis resources for you or your loved ones. For TTY users, use your preferred relay service or dial 711 then 988.
Questions?
Call the Care Line at (877) 835-1361.
Care Line is an NFP-sponsored program that is staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate.
The Care Line is open Monday through Friday from 9:00 am - 6:00 pm ET.
For questions related to your benefits (enrollment, coverage, etc.), our Benefits Concierge team is here to help, email dbbenadmin@nfp.com.
For any claims-related issues, please reach out to our dedicated Claims Specialists, email csclaims@nfp.com.
FirstCall Benefits Team
Our very own internal Benefits Team is at your disposal. If you have any questions about your benefits, need help understanding eligibility or the enrollment process, or experience a qualifying life event, please contact us at benefits@firstcallmechanical.com.
NOTE: In the event there is any discrepancy between the descriptions of the program elements contained within this Digital Benefits Guide and the official plan documents, the language of the official plan documents shall prevail. Please refer to the plan-specific documents published by each of the respective carriers or third-party administrators for detailed plan information. You should be aware that any and all elements of our Benefits Program may be modified in the future to meet Internal Revenue Service rules, or otherwise as determined by FirstCall Group.