Durable Benefits Empowering Healthy Lifestyles.
Open Enrollment is July 21 - August 8.
Open Enrollment is here! We want to get you started on the right track, so we recorded one of our OE info sessions. Join the FirstCall Benefits Team as we walk you through our new digital benefits guide and answer any questions you might have about what's new and changing for your 2025/26 benefits. Click the button below to watch now!
Welcome to the 2024/25 benefits summary for FirstCall!
FirstCallBenefits.com is your benefits multitool, available 24/7/365 with up-to-date details about your FirstCall benefits package. If you're looking for benefits highlights, official documents, supporting resources, or helpful contact information - this is the place. Be sure to bookmark the site or keep the link handy for anytime you need to access to your benefits info.
Eligibility & Enrollment
If you’re a full-time employee at FirstCall, you’re eligible.
Full-time employees are those who work 30 or more hours per week.
Additionally, the following family members are eligible for medical, dental and vision coverage:
- Legally married spouse or registered domestic partner
- Natural or adopted children up to age 26, regardless of student and marital status
- Children under your legal guardianship
- Stepchildren or children of a registered domestic partner
- Children under a qualified medical child support order
- Disabled children over age 26
- Children placed in your physical custody for adoption
When to Enroll
You must enroll within 31 days of being hired or becoming newly eligible. Newly hired or newly eligible employees’ coverage becomes effective on the first day of the month following date of hire or attainment of eligibility.
If you miss the deadline, benefits will automatically be waived. Changes cannot be made outside of a Qualifying Life Event. Learn more about QLE in the video below.
Need Help?
If you have issues accessing your enrollment or have questions about qualifying events, contact us at benefits@firstcallmechanical.com.
Making Changes
During the plan year, you may experience a Qualifying Life Event (QLE). Apart from Open Enrollment, employees may be able to make changes to benefits elections if the QLE is consistent with the change requested.
If you experience a QLE, contact our Benefits Team at benefits@firstcallmechanical.com within 31 days of the event. Qualifying events include (but are not limited to):
- Marriage
- Divorce or legal separation
- Birth or adoption of a child
- Death
- Termination of employment for you or your spouse, resulting in loss of coverage
- Reduction of hours worked by you or your spouse, resulting in loss of coverage
You’ll need to provide proof of the event, such as a marriage certificate, divorce decree, birth certificate or loss-of-coverage letter.
If you do not make changes to your elections within the 31-day period, you will not be able to enroll until the next open enrollment period.
Employment Status Change
A status change from part-time to full-time is not a qualifying event, but it is a change in eligibility that will allow an employee to enroll in insurance.
- Newly eligible employees will have 31 days to enroll in insurance benefits, which will begin on the first day of the month after the employee has completed 60 days of full-time employment.
- Reminder, this means working 30+ hours per week for 60 days.
A status change from full-time to part-time will cause employees to become ineligible for insurance benefits.
- The insurance benefits will end on the last day of the month before the status change becomes effective.
- A termination will also cause an employee to lose their benefit at the end of the month the employment ended.
- Both of these situations will trigger eligibility for continuing coverage under COBRA.
Bookmark this site.
FirstCallBenefits.com is your benefits multitool, available 24/7/365 with up-to-date details about your FirstCall benefits package. If you're looking for benefits highlights, official documents, supporting resources, or helpful contact information - this is the place. The site is mobile-responsive, so be sure to bookmark the site or keep the link handy for anytime you need to access to your benefits info.
Windows/PC
Apple/Mac
Questions?
Call the Care Line at (877) 835-1361.
Care Line is an NFP-sponsored program that is staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate.
The Care Line is open Monday through Friday from 9:00 am - 6:00 pm ET.
For questions related to your benefits (enrollment, coverage, etc.), our Benefits Concierge team is here to help, email dbbenadmin@nfp.com.
For any claims-related issues, please reach out to our dedicated Claims Specialists, email csclaims@nfp.com.
FirstCall Benefits Team
Our very own internal Benefits Team is at your disposal. If you have any questions about your benefits, need help understanding eligibility or the enrollment process, or experience a qualifying life event, please contact us at benefits@firstcallmechanical.com.
This Digital Benefits Guide is intended to highlight available benefits and should be relied upon to fully determine coverage. The benefits plan may not cover all health care expenses. More complete descriptions of benefits and the terms under which they are provided are contained in the Certificate of Coverage that you will receive upon request. If this Digital Benefits Guide conflicts in any way with the policy issued by the employer, the policy shall prevail.