Open Enrollment is July 21 - August 8.
Open Enrollment is here! We want to get you started on the right track, so we recorded one of our OE info sessions. Join the FirstCall Benefits Team as we walk you through our new digital benefits guide and answer any questions you might have about what's new and changing for your 2025/26 benefits. Click the button below to watch now!
Ready to Enroll?
Using your desktop or mobile, you have access to our online benefits enrollment platform 24/7. In your Paycom portal you can review your current elections and plan information, sign up for benefits, report a life event, and make eligible enrollment changes. You can also view plan details, download benefits plan summaries and important documents, review costs, and view enrollment.
For Paycom support, contact our Benefits Team at benefits@firstcallmechanical.com.
Things to Know
- You must access Paycom to complete benefit enrollment survey within the open enrollment timeframe or within 31 days of becoming a full-time employee.
- Please remember to add your Social Security number and the Social Security numbers of your dependents during enrollment.
- If applicable, you will receive new ID cards and see new payroll deductions on your paycheck. Be sure to verify deductions on your paycheck stub. 401(k) enrollment is by paper only.
How to Enroll
Before you get started, take a moment to review the process and prepare the required information.
Log in to Paycom
Login to your Paycom portal at paycom.com or by using the mobile app.
Benefits Enrollment
Within the Notification Center select “Benefits Enrollment”
Benefits Enrollment
Within the Notification Center select “Benefits Enrollment.”
Make Elections
Choose your coverage by electing or declining each benefit plan.
Submit
Complete your enrollment by clicking “Finalize”, then “Sign and Submit.”
Get Started with Paycom
Now you've got all the tools you need, go to Paycom and get started. Whether you're updating your personal information to with a new address, electing your benefits during new hire or open enrollment, or modifying your elections due to a qualifying life event - Paycom is the place to actively manage your benefits.
Your new benefits will be active beginning September 1, 2025.
Your 2024/25 benefits elections will remain active through August 31. On September 1, any changes or new benefits elections made during open enrollment will go live.
Making Changes
Once you enroll in benefits, your elections stay in effect through the plan year, until the next annual enrollment. Open enrollment is your annual opportunity to make changes to your benefits unless you experience a qualifying event. Qualifying events include (but are not limited to):
- Marriage
- Divorce or legal separation
- Birth or adoption of a child
- Death
- Termination of employment for you or your spouse, resulting in loss of coverage
- Reduction of hours worked by you or your spouse, resulting in loss of coverage
The IRS requires that you make changes to your coverage within 31 days of your qualifying life event. You’ll need to provide proof of the event, such as a marriage certificate, divorce decree, birth certificate or loss-of-coverage letter.
If you experience a QLE, contact our Benefits Team at benefits@firstcallmechanical.com within 31 days of the event.
Employment Status Change
A status change from part-time to full-time is not a qualifying event, but it is a change in eligibility that will allow an employee to enroll in insurance.
- Newly eligible employees will have 30 days to enroll in insurance benefits, which will begin on the first day of the month after the employee has completed 60 days of full-time employment.
- Reminder, this means working 30+ hours per week for 60 days.
A status change from full-time to part-time will cause employees to become ineligible for insurance benefits.
- The insurance benefits will end on the last day of the month before the status change becomes effective.
- A termination will also cause an employee to lose their benefit at the end of the month the employment ended.
- Both of these situations will trigger eligibility for continuing coverage under COBRA.
Questions?
Call the Care Line at (877) 835-1361.
Care Line is an NFP-sponsored program that is staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate.
The Care Line is open Monday through Friday from 9:00 am - 6:00 pm ET.
For questions related to your benefits (enrollment, coverage, etc.), our Benefits Concierge team is here to help, email dbbenadmin@nfp.com.
For any claims-related issues, please reach out to our dedicated Claims Specialists, email csclaims@nfp.com.
FirstCall Benefits Team
Our very own internal Benefits Team is at your disposal. If you have any questions about your benefits, need help understanding eligibility or the enrollment process, or experience a qualifying life event, please contact us at benefits@firstcallmechanical.com.
This Digital Benefits Guide is intended to highlight available benefits and should be relied upon to fully determine coverage. The benefits plan may not cover all health care expenses. More complete descriptions of benefits and the terms under which they are provided are contained in the Certificate of Coverage that you will receive upon request. If this Digital Benefits Guide conflicts in any way with the policy issued by the employer, the policy shall prevail.